Privacy Policy

Last updated: July 1st, 2019
Privacy Policy

Introduction
We at Tricoda Ltd respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002, and the European General Data Protection Regulations (GDPR). The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website, systems and apps (*.tricoda.com) . Naturally, if you are not happy with this Website Privacy Policy you should not use this website.
By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

Security of data within your Servers
Tricoda is an unmanaged software provider, as such we have no visibility or knowledge of customer data stored within Virtual Machines (VMs) managed on our platform. The responsibility for the management and security of data held within the VMs managed by our platform is that of the user, whilst we can advise on best practices to ensure VMs remain uncompromised, we do not take responsibility for it. With regards to GDPR, it being understood that Tricoda has no active access to or knowledge of the data held on user services, Tricoda cannot be deemed "controller" or "processor" on the user's behalf to the full extent, however Tricoda understands that on occasion it may be required of the user to provide Tricoda staff with temporary access to their services in order to perform support-related tasks, if a Data Processing Addendum (DPA) is required to fulfil the user's GDPR obligations, a pre-signed agreement can be found by contacting support@tricoda.com

Types of information collected
In our capacity as a "controller" under GDPR, we retain two types of information:
a. Personal data
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, telephone number and billing information.
b. Non-personal data
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information, browser types and other anonymous statistical data involving the use of our website.

Security of your personal data
Both Personal and Non-Personal Data is held on secure servers hosted by Tricoda. The nature of the Internet is such that we cannot completely guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be fully 100% secure. However, we take all reasonable steps (including appropriate technical and organisational measures) to protect your data at all times, your privacy is paramount to us.

Purposes for which we hold your Information
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website. We will process any Personal Data you provide to us for the following purposes:

Reasonable retention of personal data
In accordance with GDPR data submitted to us during registration will be held as long as there is an active service associated with your account. It is held only to act as a point of contact for you and for invoicing, and will not be shared with anyone outside of Tricoda. Once all services are cancelled your data will be held for 12 months, available upon request, after which it will be erased from our systems automatically and permanently, this includes invoices. Requests for your data can be made via ticket or support@Tricoda.com.

Disclosure of Information to third parties
We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include commercial partners, sponsors, licensees, researchers and other similar parties.
We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfill your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

Sale of business
We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Changes to the website privacy policy
Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Contact Us
Tricoda Ltd welcomes your questions or comments regarding the Terms:

Tricoda Ltd
13 upper baggot street Dublin 4 Ireland
Email Address: management@tricoda.com
Effective as of July 1st, 2019

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